Return & Exchange Policy of Kika Jewels

Our customer support team is always at your service to help you out. Kika Jewels offers a 3-day return product policy to its customers. It applies only to untouched and unutilised ornaments. Kika doesn’t ask questions if the delivered items are spurious and damaged or the wrong product. In that case, we will require our customers to send us a video of unboxing the product for security purposes. Product pictures are not acceptable. We assure you that in such situations, we will consider your request to repair the product and deliver you on time. 

• Please note, that any shipping charges that you paid are non-refundable in case of return.
• You have to update us about your return query within the given time else it will not be applicable.
• Any special customised items like nose rings and toe rings are not for the return policy as per some hygiene reasons.

How Kika’s Return Policy Works

• To return the product, you have to fill out a form with the order number and delivery address and request a return by specifying a reason and our team will send you a notification for the same.
• It takes 1 day after receiving your return request and reverts through the mail, so please wait.
• Our customer support team will send you an email with instructions on how you can return the product and inform you about the schedule of product pickup.
• The pick-up place will be the same as where the product was delivered.
• The product must be returned with the actual packing and proper bill.

Exchange Policy

Kika Jewels offers customers an exchange policy but only in some exceptional cases. Once a customer requests an exchange, they must update us about the correct reasons and send us proofs with product pictures via email. Kika’s exchange policy only works when our delivery partner checks the product first at pick-up and then processes it to the same bank account from where the payment was made. This process might take 24 working hours so we request our customers to wait and cooperate with us. 

If you are looking for an exchange policy then you can go to our site and request a exchange first. You have to simply fill in the details and you can add the proof for why you are returning the product directly on our site. Kika Jewels suggest you fill in the details quickly & correctly after placing an exchange request because we do not want our customers to miss out on their favourite jewellery sets and their dreamy diamonds.

Order Cancellation 

Customers can cancel any order within 24 hours easily & smoothly. They just have to update us via email at care@kikajewels.com and request a cancellation. If you request after your product has been shipped, you can still place the cancellation request and return the product at the delivery time.